What’s up with the Park ATX app

Users of the Park ATX app may have noticed that they are being charged now for previously unbilled parking charges from the summer. Passport, the vendor that operates the app, has advised the Austin Transportation Department that the glitch is due to a “system change” that caused some users not to be charged when they added funds to their digital wallet accounts between late July to early September. Those customers are now being charged for the previously unbilled charges. “Passport has notified Austin Transportation that they are now processing these charges, and that any customers who need assistance should please contact Passport by emailing contactsupport@passportinc.com or calling 704-817-2500.”