DSD puts new portal on hold

After promising customers “an improved online experience for your business with DSD,” the Development Services Department reported Monday that the opening of its new AB+C Portal had been postponed. An email from the department stated, “Due to technical challenges, the AB+C Portal replacement project has been postponed. Based on final testing over the weekend, it was determined that a key feature was not operational. Development Services and other city staff are evaluating solutions and will reschedule the launch at a time that ensures minimal impact for our customers and stakeholders.” The new portal was supposed to improve system stability, user experience and speed of response. Customers will continue to use the current portal, which has been in operation since 2015, until further notice.