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Cashless controversy

Wednesday, February 5, 2020 by Ryan Thornton

Last week, the Austin Monitor reported on a recommendation by the Human Rights Commission that the city place a ban on cashless retail establishments. The release stated that Commissioner Courtney Santana had spoken with the upper management of Tiff’s Treats about the establishment’s decision to go cashless and found that the reasons cited were based on keeping up with technological trends. Following the report, however, Tiff’s Treats reached out to the Monitor, directly contradicting what Santana had said at the commission’s meeting last week. According to a public relations specialist with Tiff’s Treats, company records showed no encounter between Santana and the company’s chief financial officer or other management. The company’s representative also stated that Santana’s claim that the company did not list safety as one of its reasons for going cashless was incorrect. Instead, the representative said safety for store employees and delivery drivers is the primary reason the company chose to go cashless. The Monitor was unable to get in touch with Santana for a follow-up on the issue, but the Tiff’s Treats representative claimed the company’s CEO was recently able to connect with Santana to discuss the matter.

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