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Got DSD questions? Call 311.

Friday, September 14, 2018 by Katy McElroy

Austinites can find out answers to questions about development, building construction, permitting and the inspection process 24/7, seven days a week, including holidays, now that the Development Services Department has partnered with 311 to use that service as the department’s primary point of contact. General questions will be answered right away; for anything that requires more in-depth knowledge, the 311 ambassador will create a service request with a tracking number. Customers can also use the 311 website to submit an online request. “We are excited to provide customers unlimited access to the department,” said department Director Rodney Gonzales in the press release. “Our customers will no longer have to rely on our business hours to request basic information from the department. Since 3-1-1 is the leading source of knowledge for the City of Austin, partnering with Austin 3-1-1 was the natural transition to providing quality and efficient customer service.”

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