Most Popular Stories
Discover News By District
ARR moves to correct postcard snafu
Thursday, January 30, 2020 by Tai Moses
Austin Resource Recovery is apologizing for mailing postcards to 6,000 customers mistakenly notifying them about a February pickup date for curbside bulky item and brush collection. ARR’s automated customer notification system was to blame for the technical error, which was apparently caused by the implementation of a new scheduling tool. Ken Snipes, director of ARR, said in a press release, “We are looking into what caused the error to occur in order to prevent this from happening in the future. In the meantime, we are notifying the customers who received postcard notifications by mistake.” If you received one of the mistakenly sent postcards, you should not set out your bulky pickup items until the correctly scheduled date. To verify your pickup date, visit austintexas.gov/myschedule and enter your street address.
Join Your Friends and Neighbors
We're a nonprofit news organization, and we put our service to you above all else. That will never change. But public-service journalism requires community support from readers like you. Will you join your friends and neighbors to support our work and mission?