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Publisher’s Update

Monday, September 8, 2014 by Michael Kanin

Morning All.

Here’s a quick update about our progress on the Web side of things:

  • We continue to hear from folks who have trouble logging in using the new system. The good news is that, for the strong majority of those experiencing this issue, a simple reset of your account appears to clear things up. Please be sure to get in touch if this is still you. You can do that with an email to Michael dot Kanin at austinmonitor dot com.
  • Thank you very much for the feedback you’ve shared as we continue to find the sweet spot(s) for our setup. Your suggestions have given us plenty to work with in that regard. Today, we announce that we’ve expanded access to what was previously considered archived material for our Keep Me Informed and Civic Enthusiast subscribers. Those of you out there who’ve signed up at that level will now have access to up to 90 days’ worth of content. More changes will be coming in the next few weeks. Please keep that feedback coming.

I’d also like to offer a few quick tips about the login system. Much of what’s below applies only to the folks who had Monitor subscriptions before the Web change. Those of you who have signed up since and have used our automated credit card system should generally be able to avoid all of this.

Either way, it’s very important that you ensure your account is logged in. Our new system allows nonsubscribers access to up to five articles per month. If you are not properly logged in with the email address we have on file, when you start reading, it starts counting. Once the counter gets to five, it registers you as a nonsubscriber and asks you to select a subscription. Of course, many of you are already subscribers, and have already paid. We’re working on improving that bug.

In the meantime, logging in should prevent the loop. A quick way to be sure you are logged in is to look at the top right of your screen. There should be a “My Subscription” button up there. Click it. When you do, you’ll be redirected to our Subscriber page. Here, you should see a green outline around the subscription option you’ve selected. No outline? Let me know.

If you don’t see “My Subscription,” you should instead see a “Log In” button. Clicking this should allow you to log in using the email address we have on file. That in turn should result in a green outline around the subscription option you’ve selected.

Thanks again for being patient with us as we sort out these kinks and continue to improve the site for your use.



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