City utilities implement courtesy reconnects

In addition to suspending disconnects in response to the COVID-19 pandemic, city utilities are reaching out to residential customers who have recently been disconnected for non-payment of their bills. According to the city, the utilities have “prioritized customers who may have had difficulty making payments at area stores due to long lines and staffing shortages” and “instituted courtesy reconnects, making payment arrangements that meet customers’ financial needs.” The goal is to “ensure customers have uninterrupted access to water, electricity and other city utilities.” Austin Energy’s Deputy General Manager Kerry Overton said the city “is committed to keeping customers safe and healthy. We are here to work with our customers and make sure everyone’s utilities are restored.” Those without service should call (512) 494-9400 for help. Find more information here.