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Central Health opens COVID-19 hotline for uninsured residents

Wednesday, March 18, 2020 by Elizabeth Pagano

Central Health has launched a COVID-19 hotline at (512) 978-8775 for uninsured Travis County residents and CommUnityCare Texas patients experiencing coronavirus-like symptoms of fever, cough and shortness of breath. The hotline is available from 8 a.m.-5 p.m., though those hours may be expanded in the future. Medical professionals will be staffing the phones in order to triage uninsured callers in an effort to prevent them from going directly to a clinic, urgent care or the emergency department. The Health Authority recommends that those with questions about the coronavirus call the hotline established by Ascension Texas at 1-(833)-919-1680, which is available from 6 a.m.-midnight. The hotline is staffed by registered nurses who have up-to-date information to guide patients to the most appropriate and effective care options. Central Health notes that non-U.S. citizens and non-U.S. permanent residents will not have their path to citizenship impacted by the test, as “COVID-19-related testing, treatment or preventive care is not included in the new public charge test.”

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