Tag Archives: Austin Water Utility

Tuesday, July 24, 2018 by Jessi Devenyns

Despite water bill debacle, Austin’s utility customer service rating remains unharmed

The wounds that last fall’s water bill catastrophe left behind had the potential to open up once again as Austin Energy reviewed its customer service ratings and presented the findings at the July 16 meeting of the Electric Utility Commission. “Didn’t…

Wednesday, July 18, 2018 by Jessi Devenyns

Commissioners: Water bills should be overseen by Austin Water

Following the water bill fiasco from last fall, Austin Energy and Austin Water teamed up on a working group to uncover the puzzling reasons behind the unusual spikes. Although the group started off with one question, Commissioner Mickey Maia reported…

Wednesday, May 16, 2018 by Jessi Devenyns

Despite low water usage from Austinites, Austin Water continues to pay down debt

As it happens every year, Austin Water, the city-owned water and wastewater utility, is currently in the midst of planning its budget for the next fiscal year, which will also reflect an updated financial forecast until the year 2023. Although…

Friday, May 4, 2018 by Chad Swiatecki

Talking climate change, national water experts in Austin look for answers

With temperatures creeping toward the triple digits and area rainfall totals falling below historical averages, Austin’s environmental and public planning communities recently got a look at the ways local governments across the country are planning to deal with water management…

Wednesday, May 2, 2018 by Caleb Pritchard

Purple pipe to save water, Travis County tax dollars

Travis County Commissioner Brigid Shea gathered members of the media at the Heman Marion Sweatt Courthouse on Tuesday afternoon to tout a water conservation program that will save millions of gallons of drinking water per year. Those savings are courtesy…

Wednesday, March 21, 2018 by Jessi Devenyns

Austin Water still repairing shattered trust with water bill smoothing

After months of investigation, Austin Water and Austin Energy have an answer for the unusual spikes that Austinites saw in their water bills last September. Although Austin Water responded and changed its meter-reading contractor after the rash of misreads came…

Thursday, February 1, 2018 by Jack Craver

Troxclair wants to know how rates compare to other Texas utilities

This year, the average Austinite will spend $2,475 on utility bills to cover the cost of electricity, water and garbage pickup. City Council Member Ellen Troxclair wants to know how that compares to what other people served by other utilities…

Tuesday, December 19, 2017 by Jessi Devenyns

Austin Water pitches rate reductions in 2018

It has been 15 years since the last time Austin Water reduced the rates for the utility. There is a chance, however, that this trend may end in January. On Dec. 13, the assistant director of Austin Water, David Anders,…

Monday, December 18, 2017 by Jessi Devenyns

Phantom water bill charges remain an unsolved mystery at Austin Water

For several years, water bills have been mysteriously spiking and leaving homeowners clutching their wallets and demanding answers. However, even when the public came en masse to plead that the Electric Utility Commission demand answers from city staff after the…

Monday, October 2, 2017 by Jo Clifton

Council puts off ethics rules vote

City Council postponed a vote on the proposed new ethics ordinance Thursday, raising questions about whether a new request for proposal for handling city biosolids might become the subject of lobbying. That was certainly not Council’s intent, according to Council…

Thursday, August 17, 2017 by Jessi Devenyns

Austin Water will not be raining down new rate increases in 2018

For the first time in 15 years, Austin Water Utility will not be increasing its rates. On Aug. 9, Austin Water presented its $614.8 million Fiscal Year 2017-18 budget proposal to the Water and Wastewater Commission for approval. Joseph Gonzales,…

Wednesday, May 17, 2017 by Sommer Brugal

Costly wastewater expansion gets OK

Only a few commissioners raised questions on various recommendations presented at the Water and Wastewater Commission’s regular meeting May 10. But when it came to the approval of interlocal agreements and costs related to the Brushy Creek Regional Wastewater System…

Wednesday, May 3, 2017 by Jo Clifton

Bills threaten Austin’s land use plans

Brie Franco, the city of Austin’s chief legislative strategist, gave City Council a brief update at Tuesday’s work session before rushing off to do some last minute lobbying. The city is facing a number of legislative attempts to curb its…

Monday, April 24, 2017 by Jack Craver

Troxclair gets meter-reading contract postponed

How accurate are the water meters that determine how much Austinites pay their city-owned utility each month? Past allegations of frequent misreadings came up again at City Council Thursday, when Council Member Ellen Troxclair suggested that the city is not…

Friday, March 31, 2017 by Jo Clifton

Fixing street cut repair program to take time

City Council Member Ellen Troxclair said she was “really alarmed” when she read the Office of the City Auditor report showing that the city has a 3.6-year backlog in repairing potholes created by utility crews fixing water lines. That’s the…

Tuesday, March 28, 2017 by Jack Craver

City utilities devise plan to help with unpaid bills

Austin’s two city-owned utilities are teaming up to help some of the city’s most indebted customers catch up on unpaid bills. Beginning this summer, the joint effort between Austin Energy and Austin Water will target 543 customers who participate in…

Tuesday, January 17, 2017 by Jo Clifton

Austin Water official resigns under cloud

The program manager for Austin Water’s Public Information & Marketing Office resigned in late December after an investigation by the Office of the City Auditor concluded that he had accepted a gift or favor from a city contractor and wasted…

Wednesday, November 23, 2016 by Jack Craver

Austin Water in process of cost-of-service study

Austin Water, the city-owned water and wastewater utility, is currently in the midst of a lengthy cost-of-service study that will shape the rates it will charge Austin residents and businesses for water over the next decade. Unlike Austin Energy, the…

Wednesday, November 23, 2016 by Jo Clifton

Audit finds misuse of city resources

Two employees of Austin Water are facing possible disciplinary actions after an investigation by the Office of the City Auditor found that they used city computers for work on their secondary employment. Reports from both investigations demonstrate how difficult it…

Tuesday, November 8, 2016 by Jo Clifton

Pilot Knob could face yet another lawsuit

City Council is poised to move forward once again Thursday on the Pilot Knob/Easton Park planned unit development and affordable housing agreement that Judge Stephen Yelenosky voided in October. But Council members should know that the same civic activist who…

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