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Tag Archives: Austin Energy Customer Assistance Program

Austin Energy gradually reforms Customer Assistance Program

For nearly two years, Paul Robbins, a longtime environmental and consumer activist, has been hounding Austin Energy about its operation of the Customer Assistance Program, which is intended to give energy discounts to low-income households. Robbins, who earns groans as…

Weis memo addresses AE bad-debt questions

Austin Energy’s bad-debt problem is not the result of a policy “that penalizes customers who are a day late or a penny short,” according to a memo to City Council and Mayor Steve Adler from Austin Energy General Manager Larry…

Council eases rules on delinquent utility bills

At the urging of advocacy groups and a tenacious City Council Member Kathie Tovo, the Council on Thursday approved an ordinance that gives additional breaks to residential utility customers having trouble paying their bills.   Supporters of the ordinance said…

Council split over plan to give delinquent utility ratepayers more time

Council Members Kathie Tovo and Laura Morrison want to give delinquent Austin Energy ratepayers who participate in the utility’s Customer Assistance Program additional leeway in paying their bills. Their proposal met with some resistance from Mayor Lee Leffingwell and utility…

Featured Collection: Austin Energy 2022 rate case

Austin Energy ramps up outreach for proposed rate changes

Austin Energy has entered the public hearing phase of its base rate review process, following its proposal to raise service costs. The monthslong dialogue with stakeholders and city staff, slated for resolution by City Council in November, has surfaced predictable…

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