Sections

About Us

 
Make a Donation
Fully-Local • Non-Partisan • Public-Service Journalism
 

EMS

EMS makes progress on billing backlog

Austin-Travis County Emergency Medical Services is chipping away at a billing backlog that started with a demanding learning curve associated with a new patient records system implemented in 2019. Additional billing delays carried over into 2020 as city staffers started…

Pflugerville area voters making decisions about EMS service

Travis County commissioners Jeff Travillion and Brigid Shea are urging voters they represent in Pflugerville and its extraterritorial jurisdiction to vote in favor of two propositions on today’s ballot that would expand the geographic boundaries of Travis County Emergency Services…

Alter, Tovo find more funds for EMS

As a result of budget amendments provided by City Council members Alison Alter and Kathie Tovo, Austin-Travis County Emergency Medical Services will gain a new deputy medical director and three paramedic practitioners beginning in November. In addition, three EMS division…

EMS Association president says medics are 'exhausted' and 'hopeless' as Covid cases surge

Emergency medical services in Austin are facing a huge crunch as Covid-19 cases surge. Selena Xie, the president of the Austin EMS Association, said EMS workers are significantly understaffed at a time when their call volume is skyrocketing. “Medics are just…

Alter finds funding for more EMS, fire services

When City Council Member Alison Alter heard that the Loop 360/Davenport Fire and EMS Station would not be opening in Fiscal Year 2022 as planned, she thought of how savings from that station could be used to help the Austin…

EMS leader recounts medics' harrowing week during freeze

First responders are still in recovery mode as they plan for the next severe weather event, such as the freeze that gripped Austin in mid-February, and any other unforeseen disaster that may occur. “Our medics’ stories should be heard,” Austin…

Subscribe to our newsletter

Fire/EMS station construction on pace despite pandemic

In 2017, a service needs analysis of the Austin Fire Department led to the City Council-sanctioned creation of a six-year plan to construct and staff five fire/EMS stations in the areas of most need: Del Valle/Moore’s Crossing, Travis Country, Loop…

Committee reviews EMS response times

Jasper Brown, chief of staff for Travis County Emergency Medical Services, spoke before the Public Safety Commission on Jan. 4 to report the quarterly incident response times for the county. The goal response time for all priority-one calls – a…

Texas first responders need equipment to tackle Covid-19

Two-thirds of emergency service district first responders reported they have been unable to procure a sufficient amount of the necessary personal protective equipment since the onset of the Covid-19 pandemic, according to a study by the Texas State Association of…

Austin 911 operators effectively field calls, but audit finds gaps in dispatching overall

Operators field roughly a million calls for emergency services in Austin a year. A new city report says those operators do a serviceable job of answering that glut of calls, but found a disconnect between those calls and the delivery…

Austin EMS union outlines effects of high call volume and sick leave policies

In recent months, Austin Emergency Medical Services has implemented new policies to improve the lives of its medics. The department has adjusted its start times to be on a more natural wake-up schedule and has instated a new code for…

Public Safety Commission questions path forward for EMS providers being assaulted

After reports from EMS personnel raised questions about the frequency of field officer assault by patients, Austin-Travis County Emergency Medical Services conducted an internal survey. The results showed that the majority of Austin EMS personnel say they’ve been assaulted on the…

Back to Top